Refund policy
Refund & Return Policy
At Baby Star Suits, we take pride in providing high-quality products and carefully inspect every order before it is shipped. Please read our policy carefully before making a purchase.
All Sales Are Final
All purchases made through our website are final. We do not offer refunds, returns, or exchanges for change of mind, incorrect ordering, personal preference, or any other reason unrelated to a product defect or shipping error.
Please review your order carefully, including product details, sizing, colors, and shipping information, before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or you receive the wrong product, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
Once we review your claim, we will determine the appropriate resolution, which may include a replacement item if the claim is approved.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Products purchased by mistake.
- Incorrect size selected by the customer.
- Change of mind after purchase.
- Items that have been worn, washed, altered, or damaged after delivery.
- Products returned without prior approval.
Cancellations
Orders are processed as quickly as possible. Once an order has been placed, it may not be canceled or modified if processing has already begun.
Shipping
Shipping costs are non-refundable. Baby Star Suits is not responsible for delays caused by shipping carriers, weather, customs processing, or other circumstances beyond our control.
Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.
Contact Us
If you believe there is an issue with your order, please contact us at:
Email: star.babiessuits@gmail.com
We aim to respond to all inquiries as quickly as possible and appreciate your patience while we review your request.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.